Return policy

Effective Date: 09-01-2024

Thank you for shopping with us. We are committed to providing our customers with an exceptional shopping experience and ensuring their satisfaction. If you are not completely satisfied with your purchase, we are here to assist you. Please review the following Refund and Return Policy to understand the process for handling returns, refunds, and exchanges.

1. Refund and Return Conditions

• Return Period: Customers may request a return or refund within 30 days of receiving the product. After this period, we are unable to process returns or refund requests.

• Eligible Items for Return:

  • The item must be unused, unworn, and in its original condition, with all packaging, tags, and labels intact.
  • A valid proof of purchase (such as an order number or receipt) is required for processing the return.

• Non-returnable Items:

  • Gift cards, downloadable products, and any items marked as non-returnable at the time of purchase.
  • Items that are damaged due to customer misuse will not be accepted for return.

2. Return Process

To initiate a return, please follow the steps below:

1. Contact Customer Service:
   Contact our customer service team within 30 days of receiving your order via email at info@coonstantmotion.com   or by phone at

   Please provide your order number and details of the item you wish to return.+1 (504）564-4418

2. Return Authorization:
   After reviewing your return request, we will provide you with return authorization and instructions, including the return shipping address.

3. Return the Item:
   Please return the item to us using a traceable shipping method. Return shipping costs are generally the responsibility of the customer, unless the item is defective or incorrect. For your protection, we recommend using a shipping service that offers tracking and insurance.

4. Condition of the Item:
   The item must be returned in its original, unused condition. If the returned item shows signs of wear, damage, or misuse, we may refuse the return or charge a restocking fee.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

• Refund Method: Refunds will be processed to the original payment method used for the purchase.
• Processing Time: Refunds will be processed within 5-10 business days after we receive and approve the return. The exact time for the refund to appear in your account depends on your payment provider or bank.

Note: Shipping fees are non-refundable, and return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.

4. Exchanges

If you need to exchange an item for a different size, color, or specification, please contact our customer service team to confirm availability and process the exchange. All exchange requests are subject to approval and stock availability.

5. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at info@coonstantmotion.com or +1 (504) 564-4418. We will provide you with a prepaid return shipping label and offer either a full refund or replacement at no additional cost.

6. Chargebacks and Disputes

If you initiate a chargeback with your payment provider (such as a bank or credit card company) without contacting us first, we will respond to the dispute and provide evidence of our refund and return policy along with the communication history. Chargebacks can negatively impact your future transactions with us.

We strongly encourage you to contact our customer service team before initiating a chargeback to resolve any issues efficiently and avoid delays in processing your return or refund.

7. Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. Any updates will be posted on this page, and the effective date will be clearly indicated. Please review this policy periodically to stay informed of any changes.

8. Contact Us

If you have any questions or need further assistance regarding returns, refunds, or exchanges, please do not hesitate to contact us:

• Customer Service Email: info@coonstantmotion.com  
• Customer Service Phone: +1 (504）564-4418
• Customer Service Hours: Monday to Friday (excluding public holidays